Troubleshooting.

The license key is emailed to the address you used at checkout, right after payment clears. If it isn't in your inbox, work through these in order — the first two fix the overwhelming majority of cases:

1. STEP 01
   Check your spam / junk / promotions folder. Automated receipts land there more often than you'd think. Search your mail for "HYVE" or "license".
2. STEP 02
   Re-send it via /order-lookup. Enter the email you bought with (optionally your Stripe session ID or Coinbase charge ID from your payment receipt) and we re-send the activation email. Note: for privacy, the tool always says "if a license exists, we've re-sent it" — so re-check the inbox and spam after submitting.
3. STEP 03
   Still nothing? Email majixx@vibesoftwaresolutions.com with your checkout email and your Stripe/Coinbase ID, and we'll resolve it personally. If a license was never delivered after 14 days, this also falls under the refund policy.

Worth knowing: the key never expires and only becomes usable when beta opens on October 1, 2026, so there's no deadline pressure while you sort this out.

The account portal at /account doesn't use a password — it uses one-time email magic links.

1. STEP 01
   Go to /account and enter the email you used at checkout.
2. STEP 02
   Open the sign-in email we send and click the link. That logs you in for the session — no password to set or remember.
3. STEP 03
   No email? Check spam, then request a new link. Links are single-use and time-limited, so an old one won't work — always use the most recent.

We take card through Stripe and crypto (USDC / ETH) through Coinbase Commerce. Common situations:

1. STEP 01
   Card declined. Declines come from your bank, not from us — we never see your card number. Retry, try a different card, or use the crypto option at /checkout.
2. STEP 02
   Charged but unsure it went through. Run /order-lookup with your email to re-trigger your license email — that confirms the order landed.
3. STEP 03
   Duplicate or unauthorized charge. These are covered by the refund policy. Email majixx@vibesoftwaresolutions.com with both charge IDs and we'll sort it out.

Fastest first: the FAQ answers most questions instantly, and the self-serve tools above fix most account and key issues without waiting on a reply. The other docs pages — getting started and account & license — cover the rest.

When you do need a person, everything routes to one inbox: majixx@vibesoftwaresolutions.com. The support page lists the subject-line tags and response targets; include your checkout email and your Stripe/Coinbase ID so we can find your order on the first reply.