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DOCS · ACCOUNT & LICENSE

Account & license.

Everything about your closed-beta license: how it works, how to get back to your key if you lose it, and how signing in to your account works.

How your license works

Your closed-beta license issues a single license key bound to the email address you registered — not to the payer and not to a specific machine. You can install on more than one computer you personally own. Multi-user / multi-seat licensing for organizations arrives at public launch.

The key never expires. There is no deadline to redeem it and no subscription to keep alive. It is usable now that the closed beta is live (since July 1, 2026).

KEEP YOUR KEY SAFE

Store the license key in your password manager. It arrives in your confirmation email; if that email is gone, you can always re-send it (next section). We can re-issue the email, but treat the key itself like a credential.

Finding or re-sending your key

Two tools cover every "where is my key" situation:

  1. STEP 01
    Order lookup · /order-lookup — enter the email tied to your license (and, optionally, any order or charge ID from your confirmation). If a license exists for that email, we re-send the activation email to it.
  2. STEP 02
    Account portal · /account — request a one-time magic link, click it from your inbox, and you're signed in. From there you can see your closed-beta status and your key without contacting anyone.

WHY ORDER LOOKUP STAYS VAGUE

For your privacy, order lookup always replies with the same "if a license exists, we've re-sent it" message — it never confirms whether a given email is in our system. That is deliberate: it stops the tool being used to probe who does and doesn't have a license. So a successful-looking response does not by itself confirm an account exists; check the inbox (and spam) for the actual email.

Signing in to your account

There is no password to create or remember. The account portal at /account uses email magic links: you enter your email, we send a one-time sign-in link, and clicking it logs you in for that session. If the link doesn't arrive, check spam, then request another — links are single-use and time-limited by design.

What Closed Beta / Sovereign access means

Closed Beta is the pre-launch stage: access that gets you into the private beta (live since July 1, 2026) and entitles you to every update we ship during it. HYVE Ether OS is not on public sale right now; access is by request.

Sovereign describes how the OS treats your data and your AI, not a separate paid tier. It means the system runs on your hardware, keeps your state in an encrypted local vault, can operate with no cloud AI at all, and sends no telemetry. Your closed-beta license is your entry into that sovereign stack. The lifetime-lock and continuity commitments are contractual — see the terms and the refund policy.

Still stuck on something account-related? The troubleshooting page walks through the common cases, and support reaches a human.

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