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Frequently Asked Questions
Every question we have been asked, organized by category. If we missed yours, email majixx@vibesoftwaresolutions.com and we will add it.
About the product
What is HYVE Ether OS?
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HYVE Ether OS is a desktop operating system built around AI agents as first-class citizens, not bolted-on browser tabs. The substrate runs your AI workloads locally where possible, encrypts everything against quantum-capable adversaries, and gives you 22 patent-pending technologies to compose with — Omega for orchestration, Tide for cognitive sensing, Augur for security, Studios for creative work, and more.
Who is HYVE Ether OS for?
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Anyone who wants AI to work for them without surrendering their data, identity, or leverage to a single cloud vendor. Day-one targets are developers (the MCP Bridge integrates with Claude Code, Cursor, Zed, Continue.dev), creators (Studios for image, audio, video, motion capture, sensing), and privacy-conscious power users who want every default flipped toward sovereignty. Civic and federal-compliance customers are a Wave 3 audience.
How is this different from Windows, macOS, or ChromeOS?
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Those operating systems were designed around applications you launch and quit. HYVE Ether OS is designed around agents that watch, decide, and act over time. The substrate has native primitives for the things agents need — provenance-keyed sandboxing, deterministic decision orchestration, encrypted inter-agent messaging, ambient context awareness — that legacy operating systems either bolt on as afterthoughts or do not provide at all.
Is it Linux underneath?
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HYVE Ether OS uses a Linux kernel base for hardware compatibility, but the entire userspace shell, agent substrate, and integration layer is purpose-built. From a user's perspective it is its own OS — you do not interact with the underlying kernel except through HYVE-controlled surfaces.
Is it open source?
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The standalone SDKs (Tide, Augur, Narrator, Trust, Omega-core) are open-source-licensed for personal use. The OS shell, the patent-pending substrate primitives, and the integration layer are commercial software — your founding-access license entitles you to use them for personal or internal-business use under the terms at /legal/terms.
Where can I see it running?
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The interactive demo at /os runs an in-browser facsimile of the Omega Shell with eight surfaces. It is not the live OS — that ships at beta on October 1, 2026 — but it accurately represents the surface, the navigation model, and the data shapes you will see on first boot.
Pricing & founding access
Why $499 now and $999.99 later?
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$499 is the founding-access price — a 50% discount on the public-launch price, available only to buyers who lock in before October 1, 2026. The discount exists because founding members accept the risk that beta software is incomplete and may evolve. After the dark window closes the public launch price is $999.99 for everyone.
Is the price locked for life?
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Yes. Your founding-access license is a one-time payment, no subscription, no future increases. Every update, every feature, every patent grant — covered by your original purchase, forever. This is a contractual commitment in /legal/terms.
What does 'no sales between October 1 and January 1' mean?
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From October 1, 2026 through December 31, 2026 no new licenses are sold. Founding members get beta access during this window; nobody new can buy in. This is the 'dark window.' On January 1, 2027 sales reopen at the public-launch price.
Can I get a refund?
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Founding-access purchases are final and non-refundable except in narrow cases like duplicate charges, unauthorized payments, or license-not-delivered-after-14-days. The full policy is at /legal/refund.
Are there volume discounts?
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Not during the founding-access window. Each license is a single-user license. Multi-seat licensing for organizations will be available at public launch through Enterprise contact.
Can I gift founding access to someone else?
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Yes — at checkout, enter the recipient's email address. The license key is bound to the email used at checkout, not to the payer.
What payment methods do you accept?
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Card (Stripe — Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay where supported by your Stripe account) and crypto (Coinbase Commerce — USDC and ETH).
Is there sales tax / VAT?
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Sales tax handling is being added before public launch. During founding-access, prices are listed pre-tax; any applicable tax is added at checkout where required by law.
Privacy & security
Does HYVE Ether OS phone home?
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No. The OS does not send telemetry, usage data, or activity logs. Operator state lives in ~/.hyve/ on your local machine, encrypted with vault-derived keys. Optional features (cross-device sync, marketplace listings, crash reports) explicitly opt-in to relay endpoints, and where they do, payloads are end-to-end encrypted before they reach our servers.
Can the website read my data?
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No. The website is a relay-and-attestation backend. Where OS-side features transmit your data — sync envelopes, inter-user messages, collab rooms — the data is encrypted client-side using ML-KEM-768 + ChaCha20-Poly1305 before transmission. We cannot decrypt the payloads even under subpoena.
What is 'post-quantum encrypted by construction'?
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The bus, the storage, and the relay all use ML-KEM-768 — a NIST-standardized post-quantum key encapsulation mechanism — from the first byte of any session. Combined with 512-byte uniform cells (HYVE-UT) and Ed25519 signatures, this means traffic captured today is not readable when cryptographically relevant quantum computers arrive. Most software defers this to 'when it matters'; we encrypt against that future starting today.
What are the hardware kill switches?
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The camera, microphone, and other privacy-sensitive peripherals are gated at the kernel module level — below userspace, below the browser, below any application. When you flip the kill, no software can override it. This is enforced at the lowest layer of the operating system.
What if I lose my vault password?
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HYVE uses Shamir 3-of-5 social threshold recovery. You designate five trusted contacts during setup; any three of them can collectively help you reconstruct your vault. No single contact ever has full access to your data. We cannot recover your vault for you — that is the cost of true sovereignty.
What about the panic-wipe PIN?
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A second PIN you can configure at setup. Entering this PIN unlocks the OS into a clean decoy state while irreversibly wiping the real vault — physical-coercion resistance built into the unlock flow. It is patent-pending; the full description is at /patents.
Are you SOC 2 certified?
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SOC 2 Type II is in preparation, not yet certified. Several controls are implemented today (type-system-enforced wire shapes, per-tenant key isolation, parameterized SQL, OsRng). A full third-party audit is scheduled post-launch. The /security page details our current posture and the certifications we are working toward.
AI & agents
What LLMs does HYVE use?
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HYVE LLM Creator connects 56 providers across 7 categories: frontier hosts (Anthropic, OpenAI, Azure), aggregators, local engines (running on your machine), quantum compute providers, biological backends, and custom providers via plugin. You bring your own keys via OAuth — HYVE never sees your password — and orchestrate through Omega.
Can I run AI fully locally with no cloud?
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Yes. The local-engine category includes self-hosted LLM runtimes that consume your GPU directly. HYVE will function fully — Omega, Augur, Tide, Studios — without any cloud LLM provider configured. Frontier models are an option, not a requirement.
What is Omega and what does it do?
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Omega is the decision orchestrator. It takes four signals — Tide (your cognitive state), Trust (the requester's reputation), Narrator (the action's audience tone), Augur (security analysis of the action) — and runs a deterministic decide() function that returns refuse / clarify / proceed. The function runs in under 200 nanoseconds per rule, which means every agent decision can be replayed exactly in Observatory for audit.
Can agents do things without my permission?
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Only if you grant them that permission. Every agent action passes through Omega's decide() gate. You configure the policies; you see every decision in Observatory; you can refuse, clarify, or revoke any agent at any time. Agents have no privileged kernel access — they run in Leaper's differential sandbox tier appropriate to their provenance.
What about hallucinations or wrong AI answers?
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Augur's static analysis runs on every agent-generated artifact (code, configurations, scripts) before they execute. Trust tracks the historical accuracy of each agent. Narrator's render templates produce structured output, not free-form prose. Together these make AI errors visible and constrained — but no AI is perfect. HYVE's role is to make the failure modes detectable and reversible, not to claim infallibility.
What are 'agents' in HYVE?
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Discrete AI units with a defined capability surface, a permission set, and a trust score. An agent could be 'summarize meetings,' 'monitor security feeds,' 'manage a creative project.' They live in your machine, communicate over the bus, and are composed via Omega. The Nexus marketplace will host third-party agents you can install.
Hardware & install
Will it run on my laptop?
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Probably yes if it is a 2018-or-newer x86_64 laptop with 8 GB+ RAM and an SSD. The /hardware page lists tested machines and explicit minimums. If your machine is on the unsupported list (Apple Silicon, ARM mobile, pre-2015 CPUs), do not buy founding access until the corresponding roadmap phase.
Will it run on a MacBook?
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Intel-based MacBooks (pre-2020) — yes, with caveats around T2 chip and proprietary peripherals. Apple Silicon (M1/M2/M3/M4) — no, not at beta or public launch. ARM64 Apple Silicon support is a post-launch roadmap phase.
How do I install it?
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Beta members receive an ISO download link by email on October 1, 2026. Flash the ISO to a USB drive (Rufus on Windows, dd on Linux, balenaEtcher on any), boot from the USB, and follow the installer. Full step-by-step instructions ship with the email.
Can I dual-boot with my existing OS?
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Yes. The installer offers a 'install alongside existing OS' option that resizes the existing partition non-destructively (with backups still recommended). UEFI is required.
Can I run it in a VM?
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Yes for the shell — VMware, VirtualBox, QEMU/KVM all work. Studios and Sense will not function fully in a VM (they need real GPU and WiFi-CSI access). For full-fidelity testing, a bare-metal install is recommended.
Development & marketplace
Can I build agents for HYVE?
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Yes — and the SDKs are available now. Tide, Augur, Narrator, Trust, and Omega-core all have Rust, TypeScript, and Python SDKs. Build agents on your existing development workflow, sign them with your operator key, and submit to the Nexus marketplace.
How does the Nexus marketplace work?
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Developers list agents, organs, themes, recipes, extensions, or program plugins. Operators install them through the OS's Nexus surface. Pricing is set by the developer; HYVE takes a small platform fee. The first marketplace listings ship at beta.
What plugin types are supported?
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Six: agent, organ, surface, studio extension, connector, theme. Each has a manifest.toml describing capabilities, permissions, and the install surface. Plugins run on ports 7900-7999, sandboxed by Leaper's differential policy.
Where are the docs?
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Per-product SDK docs are at /tide, /augur, /narrator, /trust, /omega. Architecture and security model docs ship at /architecture and /security. Deep API references will be published before public launch.
Will my agent work after public launch?
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Yes. The SDK wire formats and core APIs are versioned and will not break between beta and public launch. Where breaking changes are necessary, they will land behind feature flags with deprecation windows of at least 6 months.
Support & operations
What if my license email doesn't arrive?
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Check spam first. Then use the order-lookup tool at /order-lookup with your email and Stripe/Coinbase session ID — it will resend the email. If still nothing after 14 days, email majixx@vibesoftwaresolutions.com with your session ID and we'll resolve it personally.
How do I contact support?
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majixx@vibesoftwaresolutions.com for general support; security@hyveether.com for security issues; legal@hyveether.com for legal questions; majixx@vibesoftwaresolutions.com if you need to reach Anthony directly. We aim for 48-hour response.
Do I need to redeem the license at a certain time?
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No. The license key never expires. You can redeem at any point after beta opens on October 1, 2026. Save the key somewhere safe — your password manager is recommended.
Can I use my license on multiple machines?
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Yes — your license is bound to your email and operator identity, not to a specific machine. You may install on multiple machines you personally own. Multi-user / multi-seat installation is an organization plan, available at public launch.
What happens if HYVE Ether OS shuts down?
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Founding members get the source code archive of the OS shell (under a perpetual-use license) and the patent-pending substrate libraries. You retain the right to run your installation indefinitely. This is a contractual commitment in /legal/terms.
Roadmap & future
When does beta start?
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Beta opens on October 1, 2026. Founding members receive a download link by email that morning.
When is public launch?
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January 1, 2027 at $999.99. The full roadmap with milestones is at /roadmap.
What is the dark window?
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October through December 2026 — between beta open and public launch. No new sales during this window. We use the time to harden the OS based on founder feedback. It is the only such window the OS will ever have.
Will there be a mobile version?
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Mobile companion apps are a post-launch roadmap phase. The OS itself runs on x86_64 desktops and laptops; we will add iOS/Android companion apps that connect to your HYVE installation for relevant features. No date committed yet.
Will there be Apple Silicon support?
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Apple Silicon (M1/M2/M3/M4) support is a post-launch roadmap phase. Not at beta, not at public launch. We will announce when work starts.
What's coming after public launch?
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Three named research lines: hardware accelerator partnerships for the on-device LLM stack, deeper civic and federal compliance certifications (SOC 2 Type II audit, FedRAMP path), and the federated agent reputation network across HYVE installations. Founders will be polled before any major direction commits. /roadmap has the full picture.
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